Technical customer supporter in Shanghai
Wanted! We are looking for a dedicated person to join our journey and scale our sales, delivery and customer success. You will be based in our Shanghai office where most of our clients are located, but you will be communicating with clients all over China and the rest of South-East Asia.
Your main responsibilities will be:
- Respond to user requests through our customer support channels (Phone, email and WeChat)
- Participate in user training and client meeting
- Technical configuration of systems integration with customer ERP and PLM systems
- Various technical tasks related to operations in China
All the above will be closely coordinated with the delivery manager in Shanghai and the technical team at the headquarter in Denmark.
Our customers are operating worldwide, and you will have great opportunities to work with some of the leading fashion and design companies to help them make better products and challenge the way they work today.
Service-minded and eager to deliver a superior customer support experience.
- Detail-oriented and eager to follow up on loose ends.
- Excellent communication skills – verbal & written.
- Motivated by working closely together with colleagues in China and Denmark
- Fluent in English and Chinese, both oral and written
- Educational background in IT
- Experience with customer support or helpdesk roles
- Knowledge of XML, JSON, Excel file formats
- Knowledge about web services and web APIs
You will be part of the core team and will play a key role in driving and executing on the go-to-market plan and implementation projects. You will join a flat organization – offering ample development opportunities as we grow – and a fantastic team!
Salary package will be negotiated based on experience and current position.
We are looking forward to hearing from you.
Keep it short and send it our way – the sooner the better! 🙂
Co-founder and CEO
Phone +45 41784893